Customer Service Representative

This is an old posting from 8 February 2019. It is no longer current and is only for reference purposes.

The company

Pololu is an electronics manufacturer and online retailer serving education, maker, and professional engineering industries with products ranging from sensors and motion control electronics to motors and wheels to complete robots. We are a small, growing company, and we are always looking for intelligent and dedicated people to join our team.

You can find out more about us and see other open positions on our jobs page.

Job description

This posting is for one of several related full-time positions we are adding:

• Customer Service Representative
• Distributor Service Representative
• Inside Salesperson (volume sales)
• Laser Cutting Quoter/Estimator
• Marketing and Communications Coordinator

The duties for these positions are currently carried out by managers of various overlapping departments, and we are adding dedicated personnel to cover the increasing workload. Because there is some overlap in the roles, we expect to cross train new hires while allowing for specialization based on interests and aptitude. Prior relevant experience is a bonus but not required, and compensation will vary with experience and skill.

Because these positions all involve interacting with customers, excellent communication skills are essential. Familiarity with electronics and robotics products like the ones we sell would be beneficial but is not required. Attention to detail and good basic math sense are very important.

These positions are for on-site work at our Las Vegas location. Hours are daytime Monday through Friday, with some flexibility in start times. Employees are welcome to wear T-shirts and jeans.

Primary duties and responsibilities for each position:

• Customer Service Representative: coordinate with engineering, manufacturing, and shipping to promptly address any questions and concerns of customers
• Distributor Service Representative: provide customer service to our distributors and communicate with them about new products, policy changes, etc.
• Inside Salesperson (volume sales): provide quotes and lead times, follow up on inquiries, and enter non-standard sales (usually high-volume sales)
• Laser Cutting Quoter/Estimator: provide quotes for custom laser cutting work requests submitted by customers
• Marketing and Communications Coordinator: interact with customers and promote our products across various platforms, including our web site and social media

Required skills for all positions include:

• Proficient math skills: particularly good basic arithmetic, estimating, and percentages. Should be able to calculate 20% of 56 in your head.
• Proficiency with word processing and spreadsheet programs (Excel preferred)
• Computer competency (type at least 40 WPM, understand what an operating system is and where your files are, can install a printer)
• Ability to quickly learn complex custom software
• Strong verbal communication skills, including on the phone
• Good written communication skills
• Good memory for tasks and instructions
• Ability to follow instructions accurately and consistently

Required traits include:

• Honest
• Dependable
• Exercises discretion
• Attentive to details
• Logical
• Flexible mentality
• Takes initiative
• Enthusiastic to learn new things and take on tasks
• Wants to understand things
• Loves helping others
• Loves checking things off a to-do list
• Can maintain concentration and accuracy while doing the same task for several hours at a time
• Likes making processes better

Other desirable skills, traits, experience include:

• Experience working in customer service
• Experience with sales
• Experience with marketing
• Advanced education
• Familiarity with manufacturing, electronics, or online retail industries
• Awareness of the world

Compensation

Compensation depends on your skills and is likely to go up as the company grows

• $12-24 per hour depending on your skills and experience
• Benefits available

How to apply

Note: You are unlikely to get a reply if you do not follow the application instructions. Also, please do not apply if you do not have the skills we’re looking for (we test for them in our interviews, and it’s really easy to tell if you cannot type 40 WPM or need your phone to calculate tips).

To apply for this position at Pololu, please fill out our application form and send a cover letter and resume to jobs@pololu.com. To be considered, your cover letter should explicitly discuss why you want this job and why you are a good candidate for it. Applicants will also be required to fill out an Employer Lynx background investigation release form (70k pdf) before being hired. For additional questions about any positions, please contact Linnea Goldstein at 702-262-6648 or jobs@pololu.com.

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